Accessibility statement

The accessibility standard we build this website to, what we have done to meet it, where we know we fall short, and how to ask us for information in a format that works for you.

If you cannot use part of this site, that is a fault we want to hear about. Tell us what you were trying to do and we will get you the information another way while we fix it.

The standard we build to

We build this website to Web Content Accessibility Guidelines 2.0, Level AA. That is the standard named in the Integrated Accessibility Standards Regulation, Ontario Regulation 191/11, made under the Accessibility for Ontarians with Disabilities Act, 2005.

In plain terms, Level AA means the site should work if you cannot see it, cannot use a mouse, need larger text, need high contrast, or use a screen reader or other assistive technology.

What we have done

Every page uses real headings in order, with one page title heading per page, so a screen reader can be used to move around the page instead of reading it top to bottom.
Every page starts with a skip link that jumps past the navigation to the main content, and it works for signed in users as well as visitors.
The whole site can be operated from the keyboard, and the item that has keyboard focus is always shown with a visible outline.
Text and interface colours were measured against the Level AA contrast thresholds rather than eyeballed. Where a brand colour failed, it was darkened instead of being used anyway, and the brand teal is used for the logo and for a decorative rule only, never for words.
Meaning is never carried by colour alone. The current navigation item is marked by weight and an underline as well as by colour, and warnings say what they are in words.
Form fields have real labels, requirements are stated in words rather than by a red asterisk alone, and errors are written in text that says what to do.
Lists are marked up as lists, tables have caption and header cells so a screen reader can announce which column a value belongs to, and defined terms are marked up as definitions.
Pages reflow to a narrow screen without a horizontal scrollbar, and wide tables scroll inside their own box rather than pushing the page sideways.
The site honours the reduced motion setting in your operating system, has no autoplaying media, and imposes no time limits.

Where we know we fall short

An accessibility statement that claims everything is perfect is not worth reading. These are the gaps we know about.

No independent audit yet. The site has been built and checked against Level AA by the people who built it. It has not been audited by an independent third party or tested with a panel of assistive technology users.
Documents we send you. Proofs of delivery, invoices and quotations are generated by our systems as PDF files, and not all of them are tagged for screen readers. Ask us and we will send you the content in a format you can read.
Third party components. Parts of this site run on a website platform we did not write. We have replaced the components we could, but some of what the platform supplies has not been individually audited.

Asking for an accessible format or communication support

If you need something we produce in a different format, or you need support to communicate with us, ask and we will arrange it.

Email us at the address at the bottom of this page. Say what you need and what format works for you.
We will talk to you about what would actually be useful rather than deciding for you. Large print, plain text, an accessible electronic file, or having a document read to you are all things we can arrange.
We provide it in a timely way, and at no more than the regular cost charged to anyone else for the same document.
If you would rather speak to a person than write, say so in your message and we will arrange a call at a time that suits you.

Giving us feedback

Tell us about anything on this site or in our service that did not work for you. Email is the fastest route and the address is below, and you can also write to us at our business address.
If you need to give us feedback in another way, or with communication support, ask and we will arrange that too. A feedback process you cannot use is not a feedback process.
We acknowledge feedback, tell you what we are doing about it, and where we cannot fix something quickly we tell you how to get the information you needed in the meantime.

How to reach us

Write to us by email or by post. Email reaches us fastest. If your message is about a specific shipment, quote the waybill number so we can find it.

Khloe Transport Inc
36 Taber Rd
Etobicoke, Ontario M9W 3A8
Canada
dispatch@khloeltl.com

This page was last revised on 19 August 2026.